Information about Bills and Grades

For graduate classes: All UMass communications about grades, bills, etc., is done online via SPIRE and UMail.  SPIRE is the online University of Massachusetts Student Information System. Your only notice of a pending bill or your course grade will be on SPIRE. If you have previously registered at UMass, you were sent email about SPIRE and UMail accounts. Hopefully you got that information and saved it.  If not, see the Registration Assistance section below.

According to the Continuing and Professional Development (CPE) website:

First-time students: You’ll receive information about your UMail (UMass e-mail) and student information system (SPIRE) accounts within a few days of registration. This information will be sent to the e-mail address you provided at registration in two separate emails. You’ll need to activate your UMail account using the NetID and temporary password provided in these emails. Your student number (SPIRE ID) will also be included in the emails. All future communication about your class will be sent to your UMail account. Failure to activate your UMail account will result in a hold being put on your record. This hold will prevent future enrollments in all UMass Amherst classes.

Please use your UMail account for all communication with the university, as we will not be able to send to any other email address, even if it is on your registration form.

Registration Assistance

For registration assistance, please contact CPE Registration by phone at 413-545-3653 or 800-922-8211, 8:30 a.m.-5 p.m., Monday-Friday, or e-mail:


Unofficial transcripts can be obtained through SPIRE at

Official transcripts for graduate-level classes — including those taken through Continuing & Professional Education — must be obtained through the Graduate Records, Registration and Transcripts Office, 534 Goodell Building, University of Massachusetts, 140 Hicks Way, Amherst, MA 01003-9333 / 413-545-0024 /  Here is the link for more information about obtaining a transcript.


If you need help, contact Marie Silver,, 413-545-0734